At Elpuo.com, we aim to deliver high-quality custom apparel and exceptional customer service. Refunds are granted under the following conditions:

1. Eligibility for Refunds:
   Refunds are only issued for defective or incorrect products. As all items are custom-made, returns for reasons unrelated to quality or errors in production are not accepted.

2. Process for Refunds:
   To request a refund, customers must contact us within 7 days of receiving the product. Include your order details and photographic evidence of the defect or error. Once verified, refunds will be processed within 10 business days.

3. Exclusions:
   Refunds are not provided for issues caused by incorrect specifications submitted by the customer, including design files, sizes, or colors.

For further assistance, reach out to our support team at info@epluo.com. We appreciate your understanding and support in helping us deliver the best custom apparel experience.